Sunday, 11 September 2011
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CNNGo.com, 12 Sep 2011
No initiative, no product knowledge, lazy.
These are the common perceptions of Singapore's customer service industry, in restaurants, shops or even the local kopitiam. So much so, the government recently announced its S$84 million investment in a customer-centric initiative.
But this bad reputation is a little unfair, say reality TV show “Can You Serve?” judges Neeta Lachmandas and host Anita Kapoor. Full story
OPINION: Singapore service sucks -- or does it? - Aimee Chan
No initiative, no product knowledge, lazy.
These are the common perceptions of Singapore's customer service industry, in restaurants, shops or even the local kopitiam. So much so, the government recently announced its S$84 million investment in a customer-centric initiative.
But this bad reputation is a little unfair, say reality TV show “Can You Serve?” judges Neeta Lachmandas and host Anita Kapoor. Full story
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